Refund policy

RETURN POLICY :

The Dark offer a 7-day return window from the day your order is delivered. To return your item, please email us at thedark1817@gmail.com within 7 days. We will then share our warehouse address with you. You may use any courier service of your choice to send the parcel.

To be eligible for a return, the product(s) must be in their original condition — unused, undamaged, and with no signs of wear. This includes the original packaging, individual Leather bags, Tags, and any included accessories. If you’ve ordered multiple items, please ensure each piece is packed in its own Leather bag to prevent scratches during transit. All returns are thoroughly inspected upon arrival, and we reserve the right to reject any item that does not meet these criteria. For any assistance, you can reach out to us at thedark1817@gmail.com


DAMAGES AND ISSUES :

Please inspect your order upon delivery.
If you receive a defective, damaged, or incorrect item, contact us immediately so we can review the issue and make it right.

 

EXCEPTIONS / NON - RETURNABLE ITEMS :

Please note that custom-made items are not eligible for return. We also do not offer refunds on sale items. If you’re unsure whether your item qualifies, feel free to contact us before initiating a return.


EXCHANGES :

At The Dark, we do offer exchanges in case you face an issue with ring size or color selection.

To request an exchange:

  • You will need to ship the product back to our warehouse using any courier service of your choice.

  • A flat fee of PKR 250 will be charged to cover the exchange handling and re-delivery.

  • Delivery cost for sending the item to us is the customer’s responsibility.

Please ensure the item is in its original condition and packaging. To begin the exchange process, email us at thedark1817@email.com with your Order Number, the item you'd like to exchange, and the new size or color needed.


HOW TO RETURN/EXCHANGE :

To initiate a return, please email us at thedark1817@gmail.com with the following details:

  • Your Order Number

  • The item(s) you wish to return/exchange

  • The reason for your return/exchange
    Once we receive your request, we will share our warehouse address.

Please make sure to:

  • Place each item in its original leather pouch and packaging

  • Use any trusted courier service of your choice to ship the parcel

  • Ensure the parcel is properly sealed and protected

 

HOW WILL WE REFUND :

Once your returned item is received and passes our inspection, we will process your refund. We will ask for your bank account details or any other preferred transfer method such as Easypaisa or JazzCash. Refunds are usually processed within a few working days after approval.


How Will We Exchange :

Once we receive your item and it passes our inspection, we will proceed with the exchange.

You’ll need to:

  • Send the item to our warehouse using any courier service

  • Pay a flat exchange fee of PKR 250 (covers handling + re-delivery)

  • Share your exchange preference (new size or color) in your email

  • We’ll then ship the replacement item to your address


IMPORTANT INFORMATION :

  • All returns must be sent using any trusted courier service of your choice.

  • The Dark is not responsible for lost or undelivered return shipments.

  • The customer is responsible for the goods until they are successfully delivered to our warehouse.

  • Always keep your shipment receipt and tracking number as proof of delivery.

  • All return items are closely inspected upon arrival. We reserve the right to reject returns that are worn, damaged, or not in original condition.

  • A full refund will only be issued if the product is returned in the same condition as delivered.

  • Custom-made items and items on sale are non-refundable.

  • If you received a wrong or faulty item, we will cover your shipping cost and issue a full refund or exchange.